Bulbs purchased from XenonRider.com carries
a 12 month warranty: pro-rated for the amount of usage from the date
of purchase to the original customer. A $10 replacement fee applies
for all bulb replacements. Warranty does not cover breakage due to
improper installation, shipping or handling. Burst, cracked or exploded
bulbs are not covered by warranty.
on Ballasts, Igniters and Other Components
Ballasts and igniters are covered by the warranty
for a period of twelve months from the purchase date to the original
customer. A $15 replacement fee applies for all warranty replacement.
A 25% restocking fee for all non-defective, unused, products returned.
This includes problems with: compatibility, driver/software conflicts,
improper installation, etc. Please contact us if you have any questions
before buying. Products that have been used or installed can NOT be
Any defects resulting from water damage, fire,
acts of nature, misuse, abuse, modification, improper installation,
vehicle crash, or any type of impact. Any modification to the system
or operating on a vehicle with a damaged headlight housing, will void
We will not be responsible for damages to automobiles resulting from
the use, misuse, or inability to use of the product.
In no event shall XenonRider.com be liable
for any damages whatsoever (including, without limitation, consequential
damages, incidental damages, or damages for loss of use, loss of business
profits, business interruption, loss of business information, loss
of time, inconvenience, or other losses) arising out of the use, misuse,
or inability to use our product. XenonRider.com reserves the right
to change the design of its products without any obligation to modify
any previous product.
Repair or Replacement
XenonRider.com is an authorized distributor
of all products advertised on our website. When you purchase any product
from us you are entitled to its manufacturer's warranty against defective
merchandise. If your product is not functioning properly, please call
us at 1-626-378-8138 as soon as possible (but not later than 30 days
from purchase). In most cases, we can assist you in diagnosing and
resolving your product problems. In cases where a product is defective,
please call us for an RMA (return merchandise authorization) number.
The returned product will be inspected by the manufacturer. If the
product is found to be defective and covered under warranty, it will
be repaired or replaced at the manufacturer's option. Any charges
accrued for removal, installation, reinstallation and shipping will
not be covered by this warranty.
All claims will be thoroughly considered and you will be contacted
promptly with a resolution.
If your order arrived damaged, please contact
us within 24 hours of arrival. All packages shipped from XenonRider.com
are insured and damages are covered by the carrier and we will be
happy to assist you in filing the claim with the shipping carrier.
Please note that orders cannot be returned, cancelled, or rejected
due to shipping delays unless express service was requested at the
time of ordering.
If a package is damaged by UPS or FedEx XenonRider.com will file the
claim with the carrier.
If a package is damaged via USPS, the customer will file the claim
with the carrier and the claim will be settled with the customer.
do not endorse any illegal use of the Xenon HID Conversion Kits. Due
to recent regulatory developments, DOT/NHTSA prohibits the use of
HID Retrofit system on highway or public road in USA.