Warranty Coverage on Bulbs

Bulbs purchased from XenonRider.com carries a 12 month warranty. A $10 replacement fee applies for all bulb replacement. Warranty does not cover breakage due to improper installation, shipping or handling. Burst, cracked or exploded bulbs are not covered by warranty.

Warranty Coverage on Ballasts, Igniters and Other Components

Ballasts and igniters are covered by the warranty for a period of twelve months from the purchase date to the original customer. A $15 replacement fee applies for all warranty replacement. A 25% restocking fee for all non-defective, unused, products returned. This includes problems with: compatibility, driver/software conflicts, improper installation, etc. Please contact us if you have any questions before buying. Products that have been used or installed can NOT be returned.

Exclusions

Any defects resulting from water damage, fire, acts of nature, misuse, abuse, modification, improper installation, vehicle crash, or any type of impact. Any modification to the system or operating on a vehicle with a damaged headlight housing, will void the warranty.
We will not be responsible for damages to automobiles resulting from the use, misuse, or inability to use of the product.

In no event shall XenonRider.com be liable for any damages whatsoever (including, without limitation, consequential damages, incidental damages, or damages for loss of use, loss of business profits, business interruption, loss of business information, loss of time, inconvenience, or other losses) arising out of the use, misuse, or inability to use our product. XenonRider.com reserves the right to change the design of its products without any obligation to modify any previous product.

Repair or Replacement

XenonRider.com is an authorized distributor of all products advertised on our website. When you purchase any product from us you are entitled to its manufacturer's warranty against defective merchandise. If your product is not functioning properly, please call us at 1-626-378-8138 as soon as possible (but not later than 30 days from purchase). In most cases, we can assist you in diagnosing and resolving your product problems. In cases where a product is defective, please call us for an RMA (return merchandise authorization) number. The returned product will be inspected by the manufacturer. If the product is found to be defective and covered under warranty, it will be repaired or replaced at the manufacturer's option. Any charges accrued for removal, installation, reinstallation and shipping will not be covered by this warranty.
All claims will be thoroughly considered and you will be contacted promptly with a resolution.

Shipping Damage

If your order arrived damaged, please contact us within 24 hours of arrival. All packages shipped from XenonRider.com are insured and damages are covered by the carrier and we will be happy to assist you in filing the claim with the shipping carrier. Please note that orders cannot be returned, cancelled, or rejected due to shipping delays unless express service was requested at the time of ordering.
If a package is damaged by UPS or FedEx XenonRider.com will file the claim with the carrier.
If a package is damaged via USPS, the customer will file the claim with the carrier and the claim will be settled with the customer.

Note: We do not endorse any illegal use of the Xenon HID Conversion Kits. Due to recent regulatory developments, DOT/NHTSA prohibits the use of HID Retrofit system on highway or public road in USA.